All purchases made at The Avid Collectors are strictly non-refundable and non-exchangeable due to change of mind, incorrect purchases, or personal preferences.
Refunds or exchanges will not be accepted for products that have been opened, used, assembled, or tampered with, including but not limited to model kits, figures, trading card products, and Beyblades.
Minor imperfections to outer packaging, such as dents, creases, scratches, or manufacturer-related defects, are not grounds for refunds or exchanges if the product itself remains unaffected. Mint-condition packaging is not guaranteed, particularly for shipped orders.
In the event of incorrect, missing, or damaged items, customers must contact us promptly with their order details and supporting photographs. All requests will be reviewed on a case-by-case basis.
For pre-orders that cannot be fulfilled due to manufacturer cancellation, supplier unavailability, or insufficient allocation, a full refund will be issued for the affected items if no subsequent shipment is confirmed.
Approved refunds will be processed through the original payment method and may take approximately 10–14 business days to be reflected, depending on the payment provider or bank.