Return, Refund & Product Condition Policy

The Avid Collectors

At The Avid Collectors, we strive to provide genuine products, carefully packed orders and a fair shopping experience. Please review our return and refund policy before making a purchase.

1. General Return Policy

We accept eligible return requests within 7 calendar days of receiving your order.

To qualify for a return:

• Products must be unused, unopened and in their original condition.

• All original packaging, seals, labels and accessories must remain intact.

• Proof of purchase must be provided.

• Prior return authorisation must be obtained from The Avid Collectors.

Returns for change of mind, unwanted purchases or personal preferences are subject to our approval.

Items returned without prior authorisation may be refused.

This voluntary return policy does not limit any rights customers may have under applicable consumer protection laws.

2. Trading Card Games & Factory-Sealed Collectibles

Due to the collectible nature of our products, the following items are generally non-returnable for change-of-mind reasons:

• Trading Card Game booster boxes, booster packs, starter decks and sealed TCG products.

• Beyblade X products.

• Model kits and collectible figures.

• Limited-edition, exclusive and special-release products.

• Products with opened, removed, damaged or tampered factory seals.

Factory-sealed products are sold as authentic merchandise for their intended collectible, hobby or gameplay purposes.

Returns or refunds may still be provided where products are defective, materially misdescribed or otherwise required by applicable law.

3. Packaging Condition & Cosmetic Imperfections

We understand that packaging condition is important to collectors.

However, unless explicitly advertised otherwise, products are not guaranteed to have pristine, grading-quality or resale-grade packaging.

Minor cosmetic imperfections may include:

• Small dents or compressed corners.

• Light scratches, scuffs or surface marks.

• Minor creases or packaging wear.

• Slight shrink-wrap wrinkles or imperfections.

• Minor manufacturer or distribution-related packaging variations.

Such imperfections do not automatically qualify for a return, replacement or refund.

We will assess reported damage based on its severity, the product description, photographs and whether the product materially differs from its advertised condition.

Significant damage affecting product integrity, substantial packaging damage or material discrepancies will be reviewed individually.

4. International Shipping & Transit Damage

All orders are packed with reasonable protective materials to minimise damage during transportation.

However, international shipping involves multiple handling and transportation stages. Minor cosmetic packaging wear may occur despite protective packaging.

The Avid Collectors cannot guarantee that retail packaging will arrive completely free from minor cosmetic imperfections.

Customers purchasing products for display, grading or resale should consider these risks before ordering.

Where significant transit damage occurs, customers should contact us with supporting evidence so that we can assess the matter and determine an appropriate resolution.

Nothing in this section excludes responsibility where applicable law requires us to provide a remedy.

5. Resale Value & Investment Expectations

The Avid Collectors sells products as genuine hobby, collectible and trading card merchandise.

We do not guarantee:

• Future resale value or market appreciation.

• Profitability from resale.

• Secondary-market demand or liquidity.

• Eligibility for professional grading or any particular grading score.

• Pristine packaging suitable for resale at a premium.

Changes in market prices, resale demand or a customer's inability to resell products at their desired price are not grounds for refunds or returns.

Any specific product condition guarantee expressly provided at the time of purchase will continue to apply.

6. Damaged, Defective or Incorrect Products

Customers are encouraged to inspect their orders immediately upon delivery.

For damaged, defective, missing or incorrect products, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Order number and proof of purchase.

• Clear photographs of the affected product.

• Photographs of the shipping carton and protective packaging.

• A description of the issue.

• An unboxing video, if available.

The 48-hour reporting period helps us investigate courier-related damage promptly. It is not a deadline that removes statutory rights.

Each claim will be assessed based on the evidence provided.

Where a product is materially defective or not as described, an appropriate remedy will be provided in accordance with applicable law.

7. Pre-Orders, Special Orders & Allocations

Pre-orders and special orders are subject to supplier availability and allocation.

Estimated release and arrival dates may change due to manufacturers, distributors, customs or shipping delays.

Customer-initiated cancellations of confirmed pre-orders are generally not eligible for deposit refunds, unless otherwise agreed or required by law.

If we are unable to fulfil an order, customers will be offered an appropriate refund or other agreed resolution.

8. Return Shipping & Inspection

All returns require prior written authorisation.

Customers must not send products back without receiving return instructions.

For approved discretionary returns, return shipping costs are generally borne by the customer unless otherwise agreed.

For confirmed defects or errors attributable to The Avid Collectors, return shipping arrangements will be handled in accordance with applicable consumer rights.

Returned products will be inspected before a refund or replacement is approved.

Where a refund is approved, it will generally be issued to the original payment method.

9. Payment Disputes & Chargebacks

We encourage customers to contact The Avid Collectors directly before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.

For disputed transactions, we may provide relevant evidence to payment providers, including:

• Order confirmations and transaction records.

• Courier tracking and delivery confirmation.

• Product descriptions and purchase terms.

• Customer correspondence.

• Photographs and fulfilment records.

Payment disputes will be handled in accordance with the applicable payment provider's procedures.

Customers retain all applicable rights to seek assistance from their payment provider or relevant consumer protection authorities.

10. Consumer Rights

This policy operates alongside applicable consumer protection legislation, including Singapore's Consumer Protection (Fair Trading) Act and relevant laws in the customer's jurisdiction.

Nothing in this policy excludes, restricts or overrides consumer rights that cannot legally be excluded.

Where a product is defective, materially misdescribed or otherwise fails to meet applicable legal requirements, statutory remedies remain available regardless of our standard return conditions.

11. Contact Us

For return requests, damaged products or order-related concerns, please contact:

The Avid Collectors

Email: theavidcollectorsg@gmail.com

Please include your order number and relevant supporting information to help us review your request efficiently.

Policy Effective Date: [Date of Publication]

This policy applies to purchases made from its effective date onward, subject to applicable law and any terms agreed at the time of purchase.