METAL BUILD Gundam Devise Exia

Please note that all items within the same order must be available in stock before the order can be fulfilled or shipped.

We strongly recommend placing pre-order and in-stock items in separate orders to avoid unnecessary delays.

If an order contains both in-stock and pre-order items, the entire order will only be processed for shipping once the pre-order items have arrived and are available.

Similarly, for orders containing multiple pre-order items with different release dates, fulfilment will only take place once all pre-order items have arrived and are available in stock.

Partial shipments are not provided. Customers who wish to receive available items earlier are advised to place separate orders, as additional shipping charges may apply to any separately arranged deliveries.

All purchases made at The Avid Collectors are strictly non-refundable and non-exchangeable due to change of mind, incorrect purchases, or personal preferences.

Refunds or exchanges will not be accepted for products that have been opened, used, assembled, or tampered with, including but not limited to model kits, figures, trading card products, and Beyblades.

Minor imperfections to outer packaging, such as dents, creases, scratches, or manufacturer-related defects, are not grounds for refunds or exchanges if the product itself remains unaffected. Mint-condition packaging is not guaranteed, particularly for shipped orders.

In the event of incorrect, missing, or damaged items, customers must contact us promptly with their order details and supporting photographs. All requests will be reviewed on a case-by-case basis.

For pre-orders that cannot be fulfilled due to manufacturer cancellation, supplier unavailability, or insufficient allocation, a full refund will be issued for the affected items if no subsequent shipment is confirmed.

Approved refunds will be processed through the original payment method and may take approximately 10–14 business days to be reflected, depending on the payment provider or bank.

Once an order has been confirmed for 48 hours, cancellations or amendments will no longer be accepted. Any customer-initiated cancellation of a confirmed pre-order after this period will result in the forfeiture of all amounts paid.

In the event of incorrect pricing, typographical errors, inaccurate product information, or other listing discrepancies, The Avid Collectors reserves the right to refuse, amend, or cancel affected orders. Customers will be notified accordingly, and a full refund will be issued for any affected items that cannot be fulfilled.

For pre-orders that cannot be fulfilled due to manufacturer cancellation, supplier unavailability, or insufficient distributor allocation, customers will be offered a subsequent shipment where confirmed or a full refund for the unfulfilled items.